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Returns

Return Policy:

Our policy lasts 15 days and is available for all domestic and international customers.

Day 1 of the 15 day period of return eligibility of your starts on the date that your order ships. Day 15 of the 15 day period of return eligibility is the final day to request a return. If more than 15 days have gone by since the date that your order has shipped, unfortunately you are no longer able to return products from your order. 

Returned products must be unused and returned in their original packaging along with all receipts and tags. Returned products that show signs of wear, use, and/or being washed such as wrinkles, stains, hair/dander/dust build up, smell of perfume/detergent/smoke/body odor, or any other form of customer caused damage to the product(s) will be rejected for return. 

Refunds: 

The customer is responsible for paying the cost of their return shipping label, any potential taxes and duties on their return package (taxes and duties only occur on international orders), and a flat rate $2.50 USD restocking fee when the refund is processed back to your original method of payment. The flat rate $2.50 USD restocking fee is waived if you choose to receive your entire refund by store credit in the form of an E-Gift Card. The cost of your return shipping label, any potential taxes and duties, and flat rate $2.50 USD restocking fee will be deducted from your refund.

Once your return package is received and inspected, our returns team will send you an email to notify you that we have received your returned product(s). Our returns team will then notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment or by store credit in the form of an E-Gift Card. If you are rejected, we will send your product(s) back to you free of charge.

*Sale Products, Gift Cards, & Shipping Fees are non-refundable*

Unfortunately, we do not currently offer exchanges. We only offer refunds to your original method of payment or by store credit in the form of an E-Gift Card. If you need a different size or colorway of a product, you will need to place a new order. We aim to have your return refunded as soon as it has been received and approved by our returns team, allowing you to reorder as quickly as possible. If you are interested in reordering as quickly as possible, we suggest that you choose to receive your refund by store credit in the form of an E-Gift Card because you will have fast access to your E-Gift Card once your return is approved - compared to your original method of payment which can take several business days for your refund to be processed back to your account. You will be notified by email when our returns team has processed your refund. 

It can take up to 10 business days to be delivered and processed by our returns team, we will notify you by email once this has been processed. Please be patient with us, our returns team will be in touch to confirm your return as soon as possible.

Shipping & Delivery

Customers are given a variety of shipping options to choose from. We currently offer shipping services from 2 different carriers; USPS and UPS. The length of time it will take for you to receive your order is dependent on which shipping method you choose.

Customers are given a variety of shipping options to choose from. We currently offer shipping services from 2 different carriers; USPS and UPS. The length of time it will take for you to receive your order is dependent on which shipping method you choose. Your shipment may take additional time to go through customs, depending on your country’s policies. We do not control customs fees or policies and apologize for any inconvenience that they might cause you.

KEFI is not responsible for lost or stolen packages, packages sent to the wrong address, or refunding/replacing orders in these cases. The customer is responsible for filing all claims with their local post office. KEFI is not responsible for any packages once they are in the hands of the shipping provider.

Customs fees are not covered in the shipping costs that are charged by KEFI. Customs policies vary from country to country and unfortunately we have no control over how your country determines customs fees. To find out how not to be charged customs fees, contact your local customs office for more information.

Orders

Click here to be redirected to your account login to view your order status.

In the event you have received a defective/faulty product, please contact us immediately at support@kefiusa.com with the following information:  

  • Your order number (found on the original order confirmation)
  • Which product from your order is defective/faulty
  • A description of the defect
  • Photographic evidence (please send us multiple photos showing different angles of the defect)

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit, or replacement.

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly. 

We do not offer replacement, refund, store credit, or exchanges for peeling/fading logos or other branding damage on any products. Logos and other branding on all products naturally wear away with time and use. Proper and gentle care of your product(s) will slow down logo and other branding deterioration but not completely prevent it. 

We’re unable to make any changes to your order once it has been placed, this includes the following:

  • Changing the product, size, or colorway
  • Delivery/billing address
  • Adding or removing products from your order
  • Shipping method 
  • Order cancellation of a non-preorder product

If you input the incorrect address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace orders in these cases.

Preorder Cancellation: 

You may cancel preorder product(s) at any time for any or no reason prior to our notice to you that your order is being prepared to ship. If you do so prior to our notice of shipment, you will receive a full refund. To cancel a preorder product, please contact us immediately at support@kefiusa.com with the following information:  

  • Your order number (found on the email order confirmation)
  • Which preorder product(s) you would like to cancel

Once we've received the above information, we will work quickly and efficiently to ensure your preorder is cancelled.

We’re unable to make changes to your preorder once it has been placed, this includes the following:

  • Changing the product, size, or colorway
  • Delivery/billing address
  • Adding or removing products from your order
  • Shipping method 

If you input the incorrect address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace orders in these cases.


You can however cancel preorder product(s) at any time for any or no reason prior to our notice to you that your order is being prepared to ship. If you do so prior to our notice of shipment, you will receive a full refund. To cancel a preorder product, please contact us immediately at support@kefiusa.com with the following information:  

  • Your order number (found on the email order confirmation)
  • Which preorder product(s) you would like to cancel

Once we've received the above information, we will work quickly and efficiently to ensure your preorder is cancelled.

In the event that you have received the wrong product, please contact us immediately at support@kefiusa.com with the following information to ensure that we can get this issue resolved for you quickly:  

  • Your order number (can be found in order confirmation email) 
  • The name of the product you did not receive
  • The name of the product you received in it's place
  • Multiple clear photos of the product you have received, including logo 

Once we've received the above info, our Customer Support team will get this sorted for you as soon as possible.

You may be asked to return the incorrect item back to us through our returns process.

All claims for orders arriving without the correct/missing products must be made within 5 days of the delivery date.

General Information

You can stay up to date on all product restocks by signing up for our newsletter at the bottom of our homepage and by following us on our social media platforms (@kefiusa).

You can stay up to date on all launches by signing up for our newsletter at the bottom of our homepage and by following us on our social media platforms (@kefiusa).

Click here to view and apply for open positions at KEFI.